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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. My download link has expired. How can I get a new link? (299 views, created 2009-10-31 21:44:07)

2. My download link doesn't work. What should I do? (271 views, created 2009-10-31 21:47:36)

3. I can hear the audio but the video does not play (266 views, created 2009-11-09 09:41:27)

4. Zip file is corrupt (250 views, created 2009-10-31 21:58:39)

5. Videos not playing with Windows 7 operating system (242 views, created 2009-12-10 13:07:37)

6. View All Questions...

Your Question

Created on 2009-10-31 21:58:39 with 250 views.

Q: Zip file is corrupt

A: This will require the file to be re-compressed and then uploaded to our servers. If you find that a zip file is corrupted please contact us immediately through the support desk.