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Frequently Asked Questions

Here is a list of the most frequently asked questions - please check to see your question hasn't already been answered before opening a new support ticket.

Popular Questions

1. My download link has expired. How can I get a new link? (299 views, created 2009-10-31 21:44:07)

2. My download link doesn't work. What should I do? (271 views, created 2009-10-31 21:47:36)

3. I can hear the audio but the video does not play (267 views, created 2009-11-09 09:41:27)

4. Zip file is corrupt (251 views, created 2009-10-31 21:58:39)

5. Videos not playing with Windows 7 operating system (242 views, created 2009-12-10 13:07:37)

6. View All Questions...

Your Question

Created on 2009-10-31 21:47:36 with 271 views.

Q: My download link doesn't work. What should I do?

A: There could be a number of reasons for this which include but aren't limited to the following: [1] Your transaction did not process or was not approved. [2] The incorrect link was posted on the download page.

First check to make sure that your transaction actually processed. If it has then please submit a ticket via our help desk. Please include your transaction id for faster processing.